At p345, your personal information is handled with the highest standards of care, transparency, and security. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your own information as a p345 member.
Types of Data We Handle
p345 is committed to giving you full control over your personal data — here's a plain-English summary
You may request a copy of the personal data p345 holds about you at any time. We will respond to verified access requests within 30 days. Your data will be provided in a clear, readable format via your registered email address.
If any personal data p345 holds about you is inaccurate or incomplete, you have the right to request a correction. Account details such as your name, address, and contact number can be updated directly in your Account settings or via our support team.
Subject to our legal and regulatory retention obligations, you may request deletion of your personal data. Note that certain data must be retained for anti-money laundering compliance, KYC verification records, and gaming licence requirements for a minimum statutory period.
You may object to p345 processing your personal data for direct marketing purposes at any time. Simply update your communication preferences in Account Settings or contact our support team and we will action your request without delay.
Where technically feasible, you may request that your personal data be transferred to another service provider in a structured, machine-readable format. Portability requests are processed within 30 days of identity verification.
You may request that p345 temporarily restrict the processing of your personal data — for example, while the accuracy of data is being contested or an objection is being reviewed. During a restriction period, we will store but not actively process the data in question.
p345 is Pakistan's trusted online gaming platform, offering cricket betting, live casino, slot games, and fishing games to players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. We are fully committed to protecting the privacy and personal data of every individual who interacts with our platform.
This Privacy Policy has been drafted in accordance with internationally recognised data protection principles and reflects the standards required under p345's applicable gaming licence. It governs all personal data collected through the p345 website at p345.org, our mobile-optimised platform, customer support channels, and any other touchpoints through which p345 engages with users.
We understand that players in Pakistan place significant trust in us when they share their personal and financial information. That trust is not taken lightly — p345 applies robust technical and organisational measures to ensure your data remains secure, used only for legitimate purposes, and never sold to third parties for commercial gain.
This Policy should be read in conjunction with the p345 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and p345.
2.1 For the purposes of this Privacy Policy, p345 acts as the data controller in respect of all personal data collected from users of the p345 platform. As the data controller, p345 determines the purposes for which and the manner in which personal data is processed.
2.2 p345 operates under an international gaming licence and adheres to the data protection obligations imposed by that licence as well as applicable international privacy standards. While Pakistani data protection legislation continues to evolve, p345 voluntarily applies internationally recognised privacy standards to ensure the highest level of user protection.
2.3 Any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data should be directed to our Data Protection contact, reachable via the contact details provided in Section 15 of this Policy.
3.1 p345 collects the following categories of personal data from users:
3.2 p345 does not collect or process any special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required for responsible gaming assessment purposes, in which case explicit consent will be sought.
4.1 Directly from You. The majority of personal data p345 holds is provided directly by you during the Account registration process, KYC verification, deposit and withdrawal transactions, completion of responsible gaming forms, and communications with customer support.
4.2 Automatically via Technology. When you access the p345 platform, certain technical data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, browser fingerprint, and session behaviour. Please refer to Section 9 (Cookies & Tracking) for further detail.
4.3 From Third-Party Verification Services. p345 may receive identity and address verification data from licensed third-party KYC and AML (Anti-Money Laundering) service providers when processing your verification documents. This data is used solely to confirm the accuracy of information you have provided.
4.4 From Payment Processors. When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or a cryptocurrency platform, relevant transaction data is shared between that payment processor and p345 to complete and record the transaction.
4.5 From Fraud Prevention Partners. p345 may receive risk-scoring data from fraud detection services to protect the integrity of the platform and the security of all users' accounts.
5.1 p345 processes your personal data only where there is a lawful basis for doing so. The following table summarises the primary purposes for which your data is used and the corresponding legal basis:
6.1 p345 does not sell your personal data to third parties. However, we may share your data with the following categories of recipients where necessary and under strict contractual data protection obligations:
6.2 All third parties with whom p345 shares personal data are required to handle that data in accordance with applicable privacy standards and are contractually prohibited from using your data for any purpose beyond that specified by p345.
7.1 p345 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations.
7.2 Active Accounts: Personal data associated with an active p345 Account is retained for the duration of the Account's existence plus a minimum period following Account closure as described below.
7.3 Post-Closure Retention: Following Account closure, p345 is required under its gaming licence and AML obligations to retain KYC documents, transaction records, and gaming activity data for a minimum period of five (5) years. This requirement exists to support anti-money laundering investigations, regulatory audits, and dispute resolution processes.
7.4 Marketing Data: Where you have consented to marketing communications, your preferences data will be retained until you withdraw consent. Following withdrawal of consent, your marketing profile will be suppressed within a reasonable timeframe not exceeding 30 days.
7.5 Support Communications: Customer support interaction records are retained for a period of three (3) years from the date of the interaction to support ongoing service quality and dispute resolution.
7.6 Where data is no longer required for any lawful purpose, p345 will securely delete or anonymise it using industry-standard data destruction procedures.
8.1 p345 applies a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2 Whilst p345 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is entirely immune to security risks. You are responsible for maintaining the confidentiality of your own Account credentials and for notifying p345 immediately if you suspect any unauthorised access to your Account.
10.1 p345 is strictly an adult gaming platform. Individuals under the age of 21 are absolutely prohibited from registering an Account or accessing any real-money gaming service on p345. This age restriction is a core condition of our gaming licence and a non-negotiable commitment to player protection.
10.2 p345 actively processes age verification data as part of the Account registration and KYC process. We deploy automated age-screening tools and manual review procedures to prevent underage individuals from accessing the platform.
10.3 p345 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been submitted by a person under 21, the relevant Account will be immediately suspended, all associated data will be reviewed, and the Account will be closed following investigation. Any funds deposited by an underage user will be returned to the original payment source following compliance review.
10.4 If you are a parent or guardian and believe that a minor has accessed p345 or submitted personal data to the platform, please contact us immediately at the details provided in Section 15 of this Policy. p345 will investigate and respond to all such reports as a matter of priority.
11.1 p345 recognises and upholds the following data subject rights for all registered users. To exercise any of these rights, please contact our support team using the details in Section 15:
11.2 p345 aims to respond to all data subject requests within 30 calendar days. For complex or multiple requests, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.
11.3 p345 will not charge a fee for exercising your data subject rights in ordinary circumstances. However, where requests are manifestly unfounded or excessive, particularly where repetitive, we reserve the right to charge a reasonable administrative fee or decline the request, with written justification provided.
12.1 As p345 operates under an international gaming licence, certain personal data may be transferred to, stored, or processed in countries outside Pakistan. Such countries may not have data protection laws equivalent to those in your home jurisdiction.
12.2 Where personal data is transferred internationally, p345 ensures that appropriate safeguards are in place to protect your data. These safeguards include contractual data protection clauses, ensuring recipient organisations meet equivalent privacy standards, and restricting the purposes for which transferred data may be used.
12.3 Specifically, p345 transfers data to its licensed gaming authority jurisdiction for regulatory compliance and audit purposes, and to its technology infrastructure partners who may operate data centres in various international locations. All such transfers are governed by binding data protection agreements.
12.4 By registering an Account on p345, you acknowledge and consent to the international transfer of your personal data as described in this section, subject at all times to the protections outlined in this Privacy Policy.
13.1 With your explicit consent, p345 may contact you with promotional offers, bonus notifications, new game announcements, PSL betting promotions, seasonal offers, and other platform updates via email and on-platform notifications.
13.2 p345 will never send unsolicited marketing communications to users who have not opted in to receive them. Your marketing preferences are set during the Account registration process and can be updated at any time in your Account Settings.
13.3 Opting Out. You may withdraw consent to marketing communications at any time by updating your notification preferences in Account Settings, clicking the unsubscribe link in any marketing email, or by contacting our support team directly. Opt-out requests will be actioned within 5 business days, after which no further marketing communications will be sent.
13.4 Please note that withdrawing marketing consent does not affect the receipt of essential account communications — such as deposit confirmations, withdrawal notifications, KYC verification requests, or security alerts — which are sent as a necessary part of managing your p345 Account and cannot be opted out of while your Account is active.
14.1 p345 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our gaming licence obligations, or the way in which we operate our platform. All updates will be posted on this page at p345.org/privacy-policy with a revised "Last Reviewed" date at the top of the document.
14.2 Where changes are material — meaning they significantly affect the way in which your personal data is processed or your rights in relation to it — p345 will notify registered users via email or a prominent on-platform notification at least 14 days before the changes take effect. Your continued use of the p345 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
14.3 We encourage you to review this Privacy Policy periodically to stay informed about how p345 protects your personal information. If you disagree with any changes to this Policy, you have the right to close your Account and request deletion of your data in accordance with Section 11, subject to applicable legal retention requirements.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which p345 processes your personal data, please contact our Data Protection team using the following details:
15.2 When submitting a data subject request (such as a request to access, correct, or delete your personal data), please include your registered email address and sufficient information to allow us to verify your identity. This verification step is required to protect your data from unauthorised disclosure.
15.3 p345 is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response to your enquiry or request, you may escalate your concern to the relevant gaming authority or data protection supervisory body applicable under our licence jurisdiction.
Now that you understand how p345 protects your data, join thousands of players across Pakistan enjoying cricket betting, live casino, and top slot games — with full confidence in your privacy and security.