p345 Frequently Asked Questions

p345 follows a standard Know Your Customer (KYC) process required under our international gaming licence. You will need to submit a clear photo or scan of a valid government-issued identity document — typically your Pakistani CNIC, passport, or driving licence. A selfie holding your ID may also be requested. Proof of address (such as a recent utility bill) is sometimes required for higher withdrawal tiers. Documents are reviewed by our compliance team within 24 hours on business days.

First, double-check that you are entering the correct email address and password. If you have forgotten your password, use the "Forgot Password" link on the login page — a reset link will be sent to your registered email. If your account appears to be locked or suspended, contact our 24/7 live chat support with your registered email address and we will resolve the issue promptly. Accounts are sometimes temporarily locked after multiple failed login attempts as a security measure.

No. p345 strictly enforces a one-account-per-player policy. Operating multiple accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any pending balances. If you believe a duplicate account was created by mistake, please contact support immediately. This policy exists to protect our bonus programme, prevent fraud, and ensure fair play for all players on the platform.

To permanently close your p345 account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request". Before closing, ensure all pending withdrawals are processed and your balance is cleared. Please note that if you are closing your account due to gambling concerns, we strongly recommend requesting self-exclusion instead — this prevents you from re-registering during the exclusion period, providing stronger protection.

JazzCash withdrawals on p345 are among the fastest available, typically processed within 1–4 hours after your withdrawal request is approved by our payments team. Approval itself usually takes up to 24 hours on business days. Withdrawals submitted during peak hours (evenings PKT) or on weekends may take slightly longer. Ensuring your KYC verification is fully completed in advance significantly speeds up the overall withdrawal process at p345.

p345 does not charge its own fees on standard deposits or withdrawals. However, your payment provider — whether JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction charges as per their standard fee schedules. We recommend checking your mobile wallet or bank's current fee structure before initiating a transfer. Cryptocurrency withdrawals are also available and typically carry only standard network gas fees, which p345 does not control.

For security and anti-money-laundering compliance, p345 generally requires withdrawals to be returned to the same payment method used for the original deposit. If you need to withdraw to a different account — for example, if your JazzCash number has changed — contact our support team with supporting documentation. Each case is reviewed individually, and our compliance team aims to resolve such requests within 48–72 hours while following international gaming authority guidelines.

Most deposits via JazzCash and EasyPaisa appear within a few minutes. If yours has not appeared after 30 minutes, take a screenshot of your payment confirmation from your mobile wallet and contact p345 live chat support. Provide your registered email, the transaction reference number, the exact amount, and the timestamp. Our payments team will trace the transaction and manually credit your account if the funds are confirmed received on our end.

All slot games on p345 use certified Random Number Generator (RNG) technology, which means every spin outcome is completely independent and unpredictable — the same as a physical slot machine. RTP (Return to Player) is a percentage representing how much a slot pays back over millions of spins on average. Most p345 slots carry an RTP between 94% and 97%. RTP is a long-term statistical average, not a guarantee of short-term results. Individual game RTPs are listed in each game's information panel.

Absolutely. p345 is fully optimised for mobile play on both Android and iOS devices. You can access the full game library — including live casino tables, slot games, cricket betting, and Dragon Fishing 2 — directly through your mobile browser with no app download required. The mobile interface is touch-optimised and loads efficiently even on slower mobile data connections, making it convenient for players across Pakistan whether you are in a major city or a smaller town.

p345 Casino hosts a wide selection of live dealer games streamed in high definition from professional studios. Popular titles include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Andar Bahar, and various game show-style titles. Live dealer games are particularly popular among Pakistani players who enjoy the social atmosphere of a real casino from the comfort of home. Tables operate around the clock with multiple bet limits to suit both casual and high-stakes players.

Dragon Fishing 2 is an arcade-style fishing game available exclusively at p345, featuring stunning underwater visuals and multiple cannon levels. Players aim their cannon at fish, sea creatures, and bonus targets — each worth different point values that convert to real PKR winnings. The game supports multiple players simultaneously and includes special boss characters with high-value multipliers. It is one of the most entertaining and unique titles in the p345 game library, and is fully playable on mobile.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a 30x wagering requirement on a Rs 1,000 PKR bonus means you need to place a total of Rs 30,000 in qualifying bets before the bonus converts to withdrawable cash. At p345, the specific wagering requirement is stated clearly in the terms of each promotion — always read these before opting in.

No — different game types typically contribute different percentages toward wagering requirements at p345. Slot games generally contribute 100%, while live casino games such as baccarat, roulette, and blackjack may contribute a lower percentage (often 10%–20%). Sports betting and cricket betting contribution rates are specified per promotion. Always check the individual promotion's terms for the exact contribution breakdown before playing, as this affects how quickly you clear the wagering requirement.

Yes. p345 runs an ongoing loyalty programme that rewards consistent players with points for every real-money bet placed across cricket betting, slots, and live casino. Accumulated loyalty points can be exchanged for bonus funds, free spins, or cashback credits. Higher-volume players are invited into our VIP tiers, which unlock benefits such as dedicated account managers, higher withdrawal limits, personalised bonuses, and priority support. Contact our team for more information on how to progress through the VIP programme.

Bonuses at p345 are subject to expiry — most promotional bonuses must be used within 7 to 30 days from the date of issue, depending on the specific offer. If the wagering requirement was not completed within the allowed timeframe, the bonus and any associated winnings are automatically removed from your account. Bonuses can also be forfeited if account irregularities are detected. If you believe your bonus was removed in error, contact our support team with your account details for a review.

The minimum age to register and play at p345 is 21 years old. This is a strict, non-negotiable requirement enforced through our KYC identity verification process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. p345 takes its underage gambling prevention responsibilities seriously and supports international best practices for keeping minors away from online gaming platforms. If you are under 21, please do not attempt to register.

Self-exclusion allows you to voluntarily block yourself from accessing your p345 account for a defined period — options typically range from 30 days up to 5 years or permanently. To activate self-exclusion, log in to your account and navigate to the Responsible Gaming section, or contact our support team directly via live chat. Once activated, self-exclusion cannot be reversed until the exclusion period expires. We also take reasonable steps to prevent marketing communications from reaching self-excluded players during their exclusion period.

Yes. p345 provides a full suite of responsible gaming tools available directly within your account settings. You can set daily, weekly, or monthly deposit limits to control how much you fund your account. Session time limits can be configured to automatically log you out after a set duration of play. Loss limits cap the amount you can lose in a given period. These tools take effect immediately when you reduce a limit, while increases are subject to a 24-hour cooling-off period as required by responsible gaming standards.

If you feel that gambling is negatively impacting your life, p345 encourages you to seek help. Our own welfare team is available 24/7 via live chat and can assist with self-exclusion, limit-setting, and referrals to support organisations. For broader support, international responsible gaming resources such as GamCare and Gamblers Anonymous offer confidential help accessible online from Pakistan. You can also review our full Responsible Gaming policy page for detailed guidance on all the tools and resources available to you at p345.